Re: QC in place to humour developers?

From: Lauchlan M (LMackinnon_at_NOSPAMHotmail.com)
Date: 11/08/03 

Date: Sat, 8 Nov 2003 10:14:44 +1000

> > Well it is no doubt true that there are positives. But it seems to me
> > to be an odd attitude for a company to site back and say 'well, we've
> > ignored or done nothing about a stack of bugs, but look we're really
> > good because we have made some of the other improvements suggested or
> > fixed some of the other bugs'.
>
> I am constantly and frequently astounded by the attitudes ascribed to
> Borland on these newsgroups, in the face of overwhelming evidence to
> the contrary. I don't expect it to change any time soon, as your post
> so aptly proves.
>
> I am convinced, however, that there is nothing I can say on these
> newsgroups to change the epidemic of pessimism and negativity toward
> QualityCentral, and I was foolish to make the attempt again. I will
> endeavor to learn better from my mistake this time.

Alright, if you see it as a mistake, don't make it again! <g> Your call.

I was simply observing that

(i) A customer suggested that "There are bugs in Qc that sits there for a
long time still as "reported" only."

(ii) You replied:

"And there are also bugs that have been opened and resolved. This will
always be the case. There have also been new features put into products
because of reports in QC.

If all you're looking for is the negatives, it's hard to notice the
positives."

ie you seemed to accept that there were "bugs in Qc that sits there for a
long time still" (or at the very least you did not address that contention),
but that QC had also had some bugs opened and resolved.

ie you seemed to suggest that QC is good and wonderful because _some_ bugs
have been opened and fixed and _some_ improvements have been made although
you seemed to accept that there were "bugs in Qc that sits there for a long
time still"

So one might infer that the general approach of Borland/QC with regard to
bugs is to pick some and fix them, and to ignore others. Also one might
infere there is no systematic process to ensure that all bug reports are
opened, examined, and resolved.

I made the observation that a corporate approach to fixing some convenient
bugs rather than trying to address and resolve all bug reports seemed odd
and half-hearted.

My observation was not based on the "epidemic of pessimism and negativity
toward QualityCentral". It was based on an inference from your comment that
some number of bugs being unopened, unresolved, unfixed in Delphi or any
other product is OK.

This issue would also seem to be about impressions as well as reality.

Maybe that inference was not a true reflection of what you meant (the
internet and newsgroups are sometimes readily open to misunderstandings) but
that was how I understood it. If it is worth your time, feel free of course
to elaborate what you did mean or correct my (mis?) understanding of it.

Otherwise, enjoy a more relaxed life engaging less with newsgroups!

Lauchlan M

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