Re: Delphi 8 doesn't work with some Developer Express components

From: Captain Jake (johnjac76[nospam)
Date: 01/07/04 

Date: Wed, 7 Jan 2004 14:52:41 -0600

"John Kaster (Borland)" <johnk@borland.com> wrote in message
news:3ffc6432$1@newsgroups.borland.com...
> Jake, if you got this impression from my message, I apologize for
> poorly wording it.

Apology accepted, and I am happy to hear that the fix is already in the
pipeline. I apologize if I anything I said or implied made you look bad.

But I have one small suggestion, if I may be permitted to tarry just a bit.
It is all well and good to have put into place the plan you outlined in your
post, but it seems to me that one additional step would be in order and that
is implementing a plan whereby bugs discussed in the newsgroups get
escalated or added to the tracking system by someone internal to Borland. It
is fine to tell BTP's how to escalate issues, but in this case there was
also plenty of newsgroup banter about the bug long before Corbin was finally
alerted to the issue. It might not be the way Borland currently operates but
there seems to be a general expectation that if a bug gets discussed here on
the newsgroups that Borland thereby knows about it. It would have quickly
defused the issue discussed at the head of this thread if there had already
been in place a mechanism to escalate newsgroup-discussed bugs without any
further action on the part of customers or BTP's. Asking people to vote on
QC is all well and good but it is easier to discuss bugs here on the
newsgroups than it is to install the QC client, and I think Borland really
ought to consider the newsgroups as yet another bug-tracking and discovery
device. Perhaps Borland needs to have somebody on staff full time whose job
is solely to patrol the newsgroups looking for bugs that are worthy of entry
into the big-tracking system. I bet if you ask around here that few people
would disagree with that suggestion.

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