Re: Delphi 8 doesn't work with some Developer Express components

From: Wayne Niddery [TeamB] (wniddery_at_chaffaci.on.ca)
Date: 01/07/04 

Date: Wed, 7 Jan 2004 16:59:19 -0500

Captain Jake wrote:
>
> But I have one small suggestion, if I may be permitted to tarry just
> a bit. It is all well and good to have put into place the plan you
> outlined in your post, but it seems to me that one additional step
> would be in order and that is implementing a plan whereby bugs
> discussed in the newsgroups get escalated or added to the tracking
> system by someone internal to Borland.

There's already a thread about this. Why is it suddenly shifting to the
responsibility of Borland and/or TeamB to mine these groups for things to
add to QC? It is extremely wasteful to spend time wading through hundreds of
newsgroup posts every day looking for those few posts that warrant being
added. Moreover, even assuming someone spent the time to do so, in *most*
cases that person would have to follow up with the person(s) that posted in
the groups to get sufficient information to make it worth entering into the
system anyway. This is *extremely* counter-productive and would be a waste
of a salary.

QC was created *precisely* to make it reasonable for customers to enter bugs
directly. If you can take the time to report a bug in the newsgroup, why
can't you report it yourself in QC? You are the one with the information.
Chances are you will *not* post all the information you could or should in a
newsgroup posting whereas QC presents the fields needed in order to help you
do just that, thus asking to have someone else mine the newsgroups is, on
average, going multiply the effort involved by at least a few times.

The Win32 client is easy to install, but if you really don't like that you
can enter bugs via the Web client too. Furthermore, in future releases of
Delphi, etc (already in the current version of JBuilder) you'll be able to
enter bugs directly from the IDE (which means some here will apparently
demand that a Borland rep come to their office and enter the bug for them
via the IDE interface!).

Borland is doing all they can to make this an easy and *effective,
efficient* process. At some point, the customers have to take a little
initiative and *use* the system provided to them. 

-- 
Wayne Niddery - Logic Fundamentals, Inc. (www.logicfundamentals.com)
RADBooks: http://www.logicfundamentals.com/RADBooks.html
"It is error alone which needs the support of government. Truth can
stand by itself." - Thomas Jefferson

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