Re: Delphi QC Top Voted

From: Derek Davidson (derek.davidson_at_REMOVEenterpriseblue.co.uk)
Date: 01/15/04 

Date: 15 Jan 2004 01:14:23 -0700

Nick Hodges (TeamB) wrote:

> Actually, you've been able to vote all along.

True enough, but you take my point? That some people were quite vocal
in regard to their doing that.
 
>> 3. The voting system in QC isn't fair.
>
> Well, I don't know how it could be fairer -- everyone gets exactly
> the same number of votes.

Maybe 'fair' was a poor choice of word - that's what comes from
paraphrasing. Let's say that some people saw ample opportunity for
improvement in the voting mechanism.
 
> Point #1 is the one I get confused about. There is no relationship
> between using QC and the fact that there has been no major patch to
> D7.

It's the "not listening" thing again. The monster has been feed for
over 2 years and, so far, hasn't even burped.

> QC has benefits beyond just being an avenue for bugs.

No doubt. But as the users may say "Show me the money"
 
> In other words, it doesn't make any sense to +me+ to argue "Borland
> hasn't done a D7 patch, so QC is useless."

I don't think the two are conjoined at all and if you think people are
arguing from that perspective then I'm not sure we're seeing the
problem(s) from the same perspective.

> Always? In that case, I want a copy of your product for free, and I
> want unlimited support for free. I also believe that you should come
> to my house to provide that support, and bring along some finely aged
> scotch to help me relax while you are supporting me. I am the
> customer. I am right. What is your support number?

If you don't have my product, you're not my customer ;)

But in any case in the above (very, very unbelievable example) the
"Customer is always right" mantra doesn't mean that they get their own
way. It establishes the basis of the relationship. In the above
example, I'd readily agree that such a situation would be truly
wonderful for the customer and say so with a smile on my face. Then
I'd add that responsible fiscal policy would prevent us from being able
to do that. Contrast that response with one where the customer is told
"Yeah. Right. Like THAT'S gonna happen". Both answers are true. One
is far more likely to invoke a positive response than the other. 

-- 
Derek Davidson
http://www.enterpriseblue.com

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