Re: Delphi 8 common quality

From: Harry Van Tassell (hairy_at_nada.com)
Date: 03/23/04 

Date: Tue, 23 Mar 2004 09:56:06 -0500

Rudy Velthuis (TeamB) wrote:
>
> Nothing has been taken away. Posting bugs in the newsgroups has never
> been the way to report bugs to Borland. If some of them reached
> Borland, that was always because someone (usually a TeamBer) saw them
> -- by chance -- and took the time to do what you refused to do.
>
> It's like dropping a letter on the street, and hoping that someone
> else finds it, and throws it into the mailbox for you. You may be
> lucky that some people do that, but most of the time the letter will
> be blown away, and get lost.
>
> And this "system" has never changed, or been taken away. It never
> really existed.

You Sir must be ill informed. When D5 was released the implementation of
ADOExpress was quite a problem and badly needed fixing. Borland's Mark
Eddington was on the database newsgroup once or twice a day for 3-4 months
harvesting bug reports which were plentiful. He usually acknowledged the
report and posted work-around code fixes within a day. He also entered them
into the internal bug tracking system and reported their tracking number as
a way for us on the newsgroup to identify each bug. IIRC more that 50 bugs
were assigned numbers, fixed and incorporated into a special SP. The good
will generated by that experience was enormous and has sustained my faith in
Borland to this day.

--Hairy

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