Re: What Delphi users really want (other than bugfixes)

From: Danny Thorpe (dthorpe_at_gmail.com)
Date: 08/26/04

  • Next message: Brion L. Webster: "Re: Borland continues to make smart acquisitions" 
    Date: 26 Aug 2004 12:05:39 -0700

    Will DeWitt Jr. wrote:

    >
    > Yes, but isn't part of the issue? That Borland appears to be ignoring
    > issues that are clearly very important to those who use QC? Ignoring
    > the highest voted items is tantamount to silencing hundreds of people
    > and focusing instead on the smaller/smallest groups/issues.

    Listening and choosing not to take a suggested action is not the same
    as ignoring the suggestion.

    If you're going to make a suggestion, you should be prepared to accept
    when the suggestion is declined or deferred.

    We do monitor the QC feedback and feature requests, and incorporate
    that information with feedback from a variety of other sources
    including primary and secondary customer contact in active and passive
    modes. QC is a primary active mode contact point, meaning it reflects
    input from customers who are sufficiently motivated to seek out and
    submit opinions. Such feedback is often laced with personal agendas or
    predisposed solutions. We also have to consider passive modes, the
    dark matter of the customer base which is not motivated to contact
    Borland directly.

    -Danny 

    -- 
Delphi Compiler Core:  http://homepages.borland.com/dthorpe/blog/delphi/
  • Next message: Brion L. Webster: "Re: Borland continues to make smart acquisitions"

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