Re: Delphi 2005 Update 4

> Strikes me as a pretty deep double standard to say that anyone finding
good
> in Delphi should always show patience and empathy, but not have any
> corresponding words of moderation towards those whose "emotional state"
> leads them to lash out at anyone who doesn't instantly agree with all
their
> venting.

You never get emotional or upset when encountering software bugs?
Certainly, when one does, it would be best if they were able to compose
themselves before posting, however that's just not reality. What I'm
advocating here is a little bit of understanding. Two posts made out of
anger or defensiveness yeilds nothing productive.

> > Also the customer is not *responsible* for being an understanding,
> >educated one either.
>
> Check that assumption with any medical professional--they'll generally
tell
> you that the patient is very much responsible for being an educated
consumer
> of medical services, and will get better care if they are.

Certainly, but they are only responsible to themselves, not to the company
they purchase from. There is a big difference here.

> > the internal workings of a company. For example, as a customer, I
> > don't really care about a company's profit margins, all I care about
> > is price.
>
> I tend to question that. Borland tools are not the cheapest on the market.

Sorry, I wasn't necessarily talking about software and I was focusing in on
only one aspect of the purchasing descision making process.

What I was illustrating is that as a customer when evaluting cost, a
company's profit margins do not factor in at all. Just as when I am making
a decision about whether or not I purchase some software, I don't really
care what tools they used to create that software.

> Then too, we all (or many of us) have vested interests in Delphi's
> continuance--accumulated code bases, tool familiarity, library expertise,
> vendor knowedge. If Delphi were to go under, MY market value would suffer
as
> a result. So the value proposition of a tool is not necessarily reducible
to
> price alone.

No question there are other factors when buying complicated products,
especially ones that do not compete on pricing alone.

--
Brian Moelk
bmoelk@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
http://www.brainendeavor.com


.

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