Re: Thank you for this informal D2005 fix

Lauchlan M wrote:

> - a readme is a few paragraphs saying what they updated and what
> problems are considered fixed. It would contain approximately the
> same information that whoever released the patches probably already
> put on his Borland Blog announcing the hotfixes. estimate: 10 minutes
> max.

LOL -- you've clearly never been in on writing a readme for a major
product like Delphi. This is another clear example of the notion that
people simply don't have a clue what it takes to do a release for a
product like Delphi.


> - what do you mean by 'coordinate the support folks'? Do you expect
> the update that's gone through QA will not work and will need
> support? estimate: 0 minutes.


LOL- more ignorance. /Of course/ the support people need to know
about what is going on in any update and release. They need to be
thoroughly trained on the update, what it entails, what the
implications and ramifications are for the support team. Zero minutes
is ridiculous.


> - they already have installers for Delphi 2005 patches 1, 2, and 3.
> How hard can it be to modify an install script to inclluse the new
> patches? estimate 5 minutes to do it, 1-3 hours to test installing
> and uninstalling the uopdtaes for the 3 SKUs on Win NT, 2000, 2000
> Server, XP, 2003 server, 95, 98, ME (8 OS's x 3 sku's = 24 tests to
> be done, but there are probably a few more OS's to test on once you
> take into account levels of patches) (I assume that they already have
> 3 VMs for each of these OS's, with each Delphi SKU installed
> respectively on these 3 VMs, so that all is needed is a new snapshot
> or clone). But this is legwork, not rocket science, and would not
> have to be done by particularly skilled staff. It would be start the
> VM, install the new patch, make a snapshot, uninstall the patch, and
> check that the appropriate changes have been made before and after
> installing the patch.

LOL -- yet more ignorance. Let's set aside the insult to the skilled
people who work hard to put this together -- putting together an
install for a product the complexity of Delphi is not an easy task.
There are a lot of decisions to be made, and a /lot/ of testing to be
done. Once again, this is way, way, way, harder than you think it is.
And an install needs to be /perfect/, because if it isn't, it impacts
support very hard (yeah, those zero seconds to keep support in the loop
keep popping up).

> - modifying the web site is uploading a file and putting a link in to
> the new file. estimate 5-10 minutes

LOL -- once again -- this needs to be coordinated with the web group,
and it needs to be tested to ensure it all works. I'd fire anyone who
spent five mintues testing the download of a registered product behind
the registration page.

Overall, once again, the average developer has /no clue/ the amount of
effort it takes to release a patch or an update. None.






--
Nick Hodges -- TeamB
Lemanix Corporation -- http://www.lemanix.com
Read my Blog -- http://www.lemanix.com/nick
.

Relevant Pages

  • Re: !! FIX !! 0x8024400D 8024400D Microsoft Update Errors
    ... I have been addressed to this thread by the italian support of MS ... I can't install the SP3 patch because of the error code you ... Both are symptoms of permissions problems with your file system. ...
    (microsoft.public.windowsupdate)
  • Re: MicroMonopoly aids Terrorism?
    ... > It appears your reference to sqlmag is to support the supposition ... > that the SQL patch which covered the Slammer vulnerability ... > also difficult to install). ... Microsoft also changed patch development for SQL ...
    (microsoft.public.security)
  • Re: KB919029
    ... You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services ... is a failing MS Update with this particular patch. ... Administrator not a User with Administrator's rights to install. ... hope in my posting was to attract the notice of someone in support ...
    (microsoft.public.windowsupdate)
  • Re: Thank you for this informal D2005 fix
    ... it's wonderful to be at the receiving end of the 'spirit of Delphi'. ... > effort it takes to release a patch or an update. ... > implications and ramifications are for the support team. ... >> How hard can it be to modify an install script to inclluse the new ...
    (borland.public.delphi.non-technical)
  • Re: Same Machine--Two Delphis?
    ... > Can I install Delphi 4 and Delphi 2005 on the same machine problem ... Assuming the operating system will support them, ... install all nine Delphi versions on the same computer. ...
    (borland.public.delphi.non-technical)