Re: Delphi Software Assurance ~ Buyer Beware!

"Jeff Overcash (TeamB)" <jeffovercash@xxxxxxxxxxxxxx> wrote in message
news:432C4F59.919F32FF@xxxxxxxxxxxxxxxxx
>
>
> Ping Kam wrote:
> >
> > When I purchase D8 and the SA, I already have a license of D5E. I spent
the
> > extra dollars to purchase a new copy of D8 for the SA expecting I can
renew
> > my SA every year at 20%.
>
> Then that is unreasonable on your part. Sorry but if it isn't in writing
you
> shouldn't bank on it. Borland never promised nor did they even hint such
a
> thing was going to happen.
>
Neither is it in writing that Borland can terminate the SA at any time, or
refuse any renewal at any time, or they can add handling charge for renewal.

So what assurance do I get? Buy a new license, pay another 20% and get 3
support calls plus a chance to get a new release within the coming year.
Everything is unknown a year from now.

> > If I know that Borland will change the terms on
> > renewal, I would not have purchased.
>
> So you'd rather pay 70% of new for upgrades instead of 30% new SA + 3
support
> calls? This only makes financial sense if you plan on skipping versions
and if
> you do that then SA never made sense for you.
>
I have been skipping versionbefore. Why spend money on something buggy like
D8, or features that I don't need..

But there is no cost reason to if I can purchase and renew SA at 20% and
planning to stay with Delphi since the initial investment of the extra user
license will be recovered in a few years, and of course, base on the faith
that the terms in SA is assured..

> They won't lower it. They raised it a year ago and haven't lowered it.
They
> raised it because they were losing money due to support calls. Nothing
has
> changed in this to now say that 20% would make money.
>
Who knows what will happen in the future. Perhaps they may even raised to
40%. Or offer options at 20% with less support calls.

> If you let your SA lapse you are not allowed to renew it later, you will
have to
> buy an upgrade version with SA on that version. This is how SA works for
all
> companies I've ever dealt with.
>
I know that. Borland said they lose money on the SA due to the volume of
support calls (which I have use none), but they don't count the money they
make on the volumn of new user licenses.

Ping Kam


.

Relevant Pages

  • Re: Board Design
    ... number of ORCAD licenses that were purchased years ago so switching ... Outlay of "new purchase price" for the alternative rather than ... I literally buried the PSpice support people in accurate bug ... money they should have been spending on ...
    (sci.electronics.design)
  • Re: Delphi2005 BETA
    ... CF support for dot net. ... but we also had to purchase MSDN to support development of ... will we renew SA again, that is up in the air. ...
    (borland.public.delphi.non-technical)
  • Re: [SLE] SuSE support
    ... Suse's tech support should take care of enterprise products, ... > install support when you purchase 9.2 Pro, that they then don't have to ... If the box costs money for the purchaser, ... conditions, that is contractually binding. ...
    (SuSE)
  • Re: See what Cancer patients are saying about NCD
    ... Why can't people support each other instead of breaking others down so ... they can purchase their "big break". ... Learn something about multi-level marketing before ... you waste any more of your money or your time on it. ...
    (sci.med.nutrition)
  • Re: disability and divorce settlement
    ... >my point - i deserve support like any other wife in a divorce where her ... Man, Woman, whatever, when you let hate control your actions you ... >> money if you CAN support yourself? ... >i dont think it is wrong to want to have my own home, ...
    (alt.support.mult-sclerosis)