Re: Here's my bug report

David Clegg wrote:

Users doing this, while not nice, I can understand. But Tech Support
staff should know better. Especially ones who you've been trying
patiently to train to collect meaningful information for diagnosing
problems. This particular person seemed especially resistant to
training.

Id like to say Ive never met one like it, but, Ive met 3, all women,
all working at the same company.

Two of these people wrote "colonel" instead of kernel, "sequel" not
SQL.. this is after being there over 5 years, repeated training..

The other? Well this was a wonder of modern possibility..

She had an MCSE

She couldnt put in an IP address
She couldnt attach a printer
Listening to her talk about computers was like trying to understand my
dog. She then got hissy and stuff and I believe quit not long after we
moved away because they hadnt given her a payrise.. sorry love, the
fact you got paid to be that much of a joke was the mistake.


She would also often send me e-mails which made me think "I know all
the words look like English, but this must be a different language
entirely. I can't understand what she is trying to tell me here!" (and
yes, English is her native language). I'd then respond with 5
questions, and she'd answer only one of them (usually leaving the most
important questions unanswered).

Ah.. yes.. and the one question answer usually had managed to find the
wrong way of answering it at that??

It makes me realize why Rudy Velthuis enjoys programming so much. It
really can be like pulling teeth. :-)

Virtual e-teeth it seems :) As sadly, they never seem to run out of
teeth to pull!

--
Liz the Brit
Delphi things I have released: http://www.xcalibur.co.uk/DelphiThings
.

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