Re: Another lousy Borland experience

whereas a post entitled "Another lousy Borland experience" is clearly an
attempt to be helpful. I see.

Yes, Bob, it is. I had a lousy Borland experience. My second really bad
one in 60 days. Been a loyal Borland customer for 10 yrs now. I wanted to
try the new version, then buy it.

I got nothing, Borland got nothing. It was lose-lose.

The whole mess was the definition of a lousy user experience, including two
crashes which are just unbelievable to see on a software tools company
website.

To be frank, the whole blame the victim, shoot the messenger attitude on
these ngs is as bad as the actual problems themselves. It's really a
turnoff. I can assure you, if you were in my customer service department
and you told a caller "works for me", "quit complaining", "I'm happy with
it", etc., you'd be looking for a new job in about 10ms. Our CS reps are
not allowed to say those things, literally or by implication. If a
//customer// /asks/ "Is anyone else having this problem?", //then// our CS
reps are allowed to answer "Well, [truth here], but what matters to me is
that /you/ are seeing this problem". See the difference, Bob? Not "having"
the problem "seeing" it. Because it's really our problem, not theirs, and
we are 100% sure they had something better to do with their time than make
up some BS reason to call us.


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