Re: Another lousy Borland experience

mr_organic wrote:

Offer them their money back since that is going to be cheaper than
attempting to support a customer that cannot be satisfied.

Ah, but this is easier said than done. Especially if the software was
purchased as part of a larger contract that includes maintenance and
support over a period of time. Then it becomes a contract dispute,

Yes. In that case, you do whatever the contract terms allow you to do, if
anything. Worst case, you are stuck till the end of that contract (which for
these are typically annual), and then you refuse to renew their support
contract.

--
Wayne Niddery - Winwright, Inc (www.winwright.ca)
"If there is any principle of the Constitution that more imperatively
calls for attachment than any other, it is the principle of free
thought ? not free thought for those who agree with us, but freedom for
the thought that we hate." - Oliver Wendell Holmes


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