Re: Another lousy Borland experience

In article <44ce13f0$1@xxxxxxxxxxxxxxxxxxxxxx>, rot13.wjrfgre@xxxxxxxxx
says...
Wayne Niddery [TeamB] wrote:

Jolyon Smith wrote:

How do you "sack" a customer who has already bought your product?

Offer them their money back since that is going to be cheaper than
attempting to support a customer that cannot be satisfied.

Yup. And in the long run, you get a reputation for fair dealing. I've
"fired a customer" several times back when I was running my own
consultancy, and only then after lengthy attempts to resolve the
issues, resolve any possible personel conflicts, extensive free rework.

Consultancy is a service offering. There may be deliverables involved,
but you are firing the customer by withdrawing the service.

How does this apply to a company like Borland/DevCo and a product like
Delphi/BDS?

Sure they can offer a punter their money back but they cannot force the
punter to take their money back, and they cannot compel a customer to
return the product in exchange.

You cannot "sack a customer" in this situation, you can only suggest to
them that they no longer be a customer, but ultimately it is their
choice, not yours.

<shrug>


--
Jolyon Smith
.

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