Re: registration procedure sucks

Fernando Madruga wrote:


Do you by any change have an idea of *how much* this whole thing
costs before even suggesting it as an alternative? I'm kind of
curious to know, so if you do, please share your knowledge!

I am not the bad guy here, Im trying to show there are alternatives,
and if you have promised customers SLAs you cant meet without specific
criteria, you charge them to make sure YOU can pay all the things you
need to ensure it will happen.

Look, the whole case here stemmed on it being business critical, if you
guys cant be bothered to find out and make sure you have all you need
in place, then why should I do it for you? I dont get paid as part of
your contract.

You think them asking for you to pay them for 24/7 support is a con?

Have you seen most support contracts for software these days? Buying
the software often doesnt include a major support, it usually includes
a best endevors, if you want 24/7 so your business wont die, then you
pay through the nose..

To give you an idea.

2 legato servers.. cost us 30k pa
redhat servers for 24/7 support cost about 2k a pop, pa
vmware for 24/7 support charge a percentage, its about 30%, so when
buying 60k worth of upgrade, you have to pay up 18k worth of support ..
pa..

if your business *NEEDS* theses things and you cant afford to live
without then you pay, otherwise, you shut up and cant complain when you
find you did need it and didnt pay.

Would you climb mount everest without safety ropes? if you did and you
slipped and majorly injured yourself you really expect everyone around
you to sympathise? sure, it would be sad if you died, but, if you were
reckless and stupid, then its a risk you knew you were taking

--
Liz the Brit
Delphi things I have released: http://www.xcalibur.co.uk/DelphiThings
.

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