Re: Thanks for the Help Codegear

I may be wrong, but that has never been Borland's policy. Once a new version comes out, all previous versions have effectively reached the end of support in so far as updates and patches go.

Well I think that is a pretty damn poor policy.

The real issue with Borland/Codegear is that a version of the software with most of serious bugs ironed out becomes a new version you are forced to buy. Anyone that bought BDS2005 should have received BDS2006 as a free upgrade in my opinion, or at least at a massive discount.

I agree.

And to be honest, if Codegear released a patch for BDS2006 that works with the new Help system and supports Vista and its pretty glass effects, why would any BDS2006 user feel the need to purchase an upgrade?

I'm not sure this is a good example, as you are introducing new features. However, the general question "why should purchasers upgrade" is important......

For the same reasons people buy new versions of all their other software: compelling new features. If CodeGear can't put enough features into a new release to make it "compelling" to enough customers, they don't deserve to sell it. If they fail to do this consistently, they don't deserve to stay in business.

"Forcing" you to upgrade by refusing to fix bugs in the version you've only just bought* is immoral, in my view, and is surely not a sustainable business model. It suggests they need a bit more competition in the native W32 IDE arena.

Sorry, but it has to be said.

SteveT

*Note: CodeGear promise to fix bugs for "at least" 12 months after the product is LAUNCHED, not after it is superseded by a later version. You could end up with far less than a year's worth of bug fixes if you bought it at the wrong time - potentially none at all.

.

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