Re: DevExpress QuantumGrid 4

From: Stephen Lee-Woolf (steve_at_leewoolf.f2s.com)
Date: 08/12/04 

Date: Thu, 12 Aug 2004 11:13:42 +0100

In article <411a6225$1@newsgroups.borland.com>, hsitz@nwlink.com says...
> "Matthew Jones" <matthew@matthewdelme-jones.delme.com> wrote in message
> news:memo.20040811164520.3480E@nothanks.nothanks.co.uk...
> > It has been two days for me before, but check that your spam filter isn't
> > catching them.
> >
> > /Matthew Jones/
>
> I would say that although email support from DevEx is not very fast (it
> often takes several days), it is very complete. If necessary they will even
> look at and modify sample projects you send illustrating a problem, sending
> you back the modified working verison with an explanation of what you did
> wrong.
>
> You may have to plan ahead a bit, though, and/or suspend work related to a
> particular issue until you get the response. It's not like there's a
> newsgroup where you can get official support within a few hours.
>
> You can get unofficial support on the peer-supported Dev Ex newsgroups that
> are faily lively. That's usually the first place to turn when I have a
> problem. Only rarely have I found that a request to official DevEx support
> is necessary.
>
> Because the object model for QuantumGrid is so complicated, seems like a lot
> of the problems I had getting up to speed were figuring out what object I
> was interested in (DataController, Grid, GridView, xxxxProperties, etc.)
> and/or how to typecast an object so that I could do what I wanted. There's
> a lot of information regarding this in the newsgroup archives, so a good
> search tool should be your friend. I use www.fulltextsearch.com and preface
> searches with '^quantumgrid4' that will limit searches to that newsgroup
> only.
>
> -- Herbert Sitz
>
>
>
Interesting that different people have such widely differing responses.
I finally received a response from support to my specific query (which
included my full source code). They suggested an article in the
Knowledge base (which I had already read) and a topic in the Help file
(which I couldn't find).

The same question posted twice on the Dev Express newsgroups elicited no
responses at all.

As I still have the problem, I'll give FullTextSearch a try.

Thanks Guys 

-- 
Steve Lee-Woolf
Manchester,
United Kingdom
"There are 10 types of people:
Those who understand Binary, 
and those who don't"

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