Re: DevExpress QuantumGrid 4

From: GoodOne (goodone_at_goodone.com.au)
Date: 08/13/04 

Date: Fri, 13 Aug 2004 22:14:13 +1000

Hi Stephen,

Being in Australia I cetainly don't expect a response in a couple of hours.
A couple of days is the norm, however, if I have a followup question on the
same issue I find they answer quickly. As mentioned the responses are
usually very thorough. There is certainly faster support around, although I
wont mention names, due to the speed the responses often dont answer the
questions I ask and it ends up taking alot longer to resolve. In light of
the number of customers Express must have, I don't think it is viable to
expect responses much quicker than that. Overall I'm very hapy with their
support, and with all due respect to the express newsgroupers, find that
asking Express instead generally gets me a better answer.

Regards

Alex

"Stephen Lee-Woolf" <steve@leewoolf.f2s.com> wrote in message
news:MPG.1b855332e2d2444898969a@newsgroups.borland.com...
> In article <411a6225$1@newsgroups.borland.com>, hsitz@nwlink.com says...
> > "Matthew Jones" <matthew@matthewdelme-jones.delme.com> wrote in message
> > news:memo.20040811164520.3480E@nothanks.nothanks.co.uk...
> > > It has been two days for me before, but check that your spam filter
isn't
> > > catching them.
> > >
> > > /Matthew Jones/
> >
> > I would say that although email support from DevEx is not very fast (it
> > often takes several days), it is very complete. If necessary they will
even
> > look at and modify sample projects you send illustrating a problem,
sending
> > you back the modified working verison with an explanation of what you
did
> > wrong.
> >
> > You may have to plan ahead a bit, though, and/or suspend work related to
a
> > particular issue until you get the response. It's not like there's a
> > newsgroup where you can get official support within a few hours.
> >
> > You can get unofficial support on the peer-supported Dev Ex newsgroups
that
> > are faily lively. That's usually the first place to turn when I have a
> > problem. Only rarely have I found that a request to official DevEx
support
> > is necessary.
> >
> > Because the object model for QuantumGrid is so complicated, seems like a
lot
> > of the problems I had getting up to speed were figuring out what object
I
> > was interested in (DataController, Grid, GridView, xxxxProperties, etc.)
> > and/or how to typecast an object so that I could do what I wanted.
There's
> > a lot of information regarding this in the newsgroup archives, so a good
> > search tool should be your friend. I use www.fulltextsearch.com and
preface
> > searches with '^quantumgrid4' that will limit searches to that newsgroup
> > only.
> >
> > -- Herbert Sitz
> >
> >
> >
> Interesting that different people have such widely differing responses.
> I finally received a response from support to my specific query (which
> included my full source code). They suggested an article in the
> Knowledge base (which I had already read) and a topic in the Help file
> (which I couldn't find).
>
> The same question posted twice on the Dev Express newsgroups elicited no
> responses at all.
>
> As I still have the problem, I'll give FullTextSearch a try.
>
> Thanks Guys
> --
> Steve Lee-Woolf
> Manchester,
> United Kingdom
>
> "There are 10 types of people:
> Those who understand Binary,
> and those who don't"

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