Re: Does anybody know what is happening with DevExpress?

From: Developer Express - Richard Morris (ram_at_devexpress.com)
Date: 11/30/04 

Date: Tue, 30 Nov 2004 13:10:50 -0800

Hi Hendrik,

"HS" <hts@nospam.com> wrote
>I have delt with DevExpress before and there service was excellent, so I
>can
> only assume that something must be wrong.

We moved office last week (a block away from our old office) but our phones
and mail were down less than 3 hours last monday. We also moved our servers
4 weeks ago from one dedicated hosted server in San Francisco to a dedicated
data farm in Florida. We moved our mail server from Vegas late last week to
Florida in preparation for shutting down our old T1 and it will stay there
until we have our new T1 line in a week (hopefully). Other than that there
should have been nothing new in our operations. Customers should have
noticed very little except our previously overloaded download servers should
be positively flying now.

Note you can always call us any time (M-F 9-5) on +1.702.262.0609, ask to
speak to client services and give them the email address you used to order
with, and they can use that to track your order.

As you probably know we manually check every order. You might be surprised
at how many fraudulent orders we filter out every day. Our order process
can sometimes take 2-3 days during peak times, but 13 days is highly
unusual.

There is likely another explaination, such as perhaps your ISP has blocked
our emails. This has happened in the past, a major German ISP for example
automatically filter out any traffic from our ISPs entire B class address
space and that of any other supplier of residential Cable modem bandwidth.
The problem is that our ISP is one of only two providors of T1 lines in Las
Vegas - both blocked by the German ISP. If you (or any other developer)
suspect this is happeneing mention it and we will be glad to resend all
emails via a webmail service.

I apologize for the delay.

rgds,

Richard Morris, CTO
Developer Express

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