Re: Developer Express products and support is so great! I could not keep silent!

From: bill (bill_at_nospam.com)
Date: 03/22/05 

Date: Tue, 22 Mar 2005 10:27:05 -0500

I would totally agree. Using ToolBar200 + TBX + PngComponents. you got
everthing!

Bill

Nick Rollas wrote:
> I agree. I remember someone asked in the DevExpress to add PNG Images
> Support. They told him that PNG supoort added to TO-DO list. That
> happend back to 2003. In 2004 a guy posted that he has modified the
> ExpressBars files to support PNG files. DevExpress never asked for
> the modified files so they can support PNG officially to all users
> but they told the user that this action was illegal (modifying
> copyright code).
>
> Now, at 2005 we can still see DevExpress, the "leader" (?) in
> Toolbars and Grids having only BMP support in their VCL version of
> their products and PNG support in their .NET products, because PNG is
> supported by the .NET itself.
>
> For me, it looks like they boring... or they dont care for the fine
> appearance of their products. We all know how many benefits PNG can
> have in a new-look toolbar (Antialising, semi transparency etc). Btw,
> for those who dont know, the porting of PNG to delphi is already out
> (available to developers). Maybe someone must say that to DevExpress
> developers.
>
> For me, its better to use Toolbar2000 with extensions to support
> Themes + PNG and have the same result as DevExpress, at zero cost and
> great support via newsgroups.
>
> Nick
>
> "Steve Moss" <nospam@coco.dot.co.dot.uk> wrote in message
> news:xn0e01vf21laqa000@newsgroups.borland.com...
>> Mmm. I guess it's down to what you consider good support. My
>> experience differs from yours, I'm afraid (with their ExpressBars
>> product). I measure support not by initial response time (which,
>> usually, is good from DevExpress), but by quality of response, which
>> in my experience is often poor.
>>
>> If I report a bug I measure quality of support by how quickly and
>> effectively the bug gets resolved. Although I have had good response
>> to bug reports on very few occasions from them, usually I find
>> DevExpress to be the poorest 3rd party supplier in this respect. Try
>> comparing their frequenecy of product updates to those of others,
>> for instance.
>>
>> --
>> Regards,
>> Steve Moss,
>> CoCo Systems Ltd.
>>
>> Delphi 6.02, Win2K + SP4

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