Re: Problem contacting IONWORX

Far enough ...

Here are my some of my questions.

Why are you only able to respond to email concerning new sales. I asked
about
GoUpdater, and your response was very quick. All of my support questions
seemed to be filtered out, or never received.

Why when on IM, you can say answer to hello, but when I ask you a support
question,
there is no reply, then you go offline.

Why are you offline for days at a time if this is your preferred method of
support?

Why when you send private updates on IM (2.15 and 2.16) , they do not work
and when I ask
why, you go offline.

Why can you answer questions about new products, but you cannot provide
any valid answers about the status of IceLicense and when the next real
version will be released.

Why do you not have a better form of communication, as many other users seem
to be having
the same issue with IONWORX. Perhaps a Newsgroup or Public Forum? Then we
call all dismiss
this overwhelming problem of lost support questions from those pesky spam
filters.

What is the status of the next public release of ICE that will support
Command Line _and_ will
actually work. Current problem: After ICE is run on EXE, EXE reports as
being modified on run.
(again using 2.15 or 2.16). Using 2.09 works fine, but there is no command
line. We use FinalBuilder
and this would be a great feature, as I always have to stop our script to
interact w/ ICE to continue.

You mentioned to a fellow developer that you could not update ICE due to a
website issue,
yet you have released updates to several other products.

I have more, but why be silly.

Scott.


"IONWORX Tech." <support@xxxxxxxxxxx> wrote in message
news:4288dd04$1@xxxxxxxxxxxxxxxxxxxxxxxxx
> If we have some problems with our mail servers and antispam system, what
> do you want to defend ?
>
> Regards,
> Bruno
>
> "Scott Martin" <sales@xxxxxxxxxxxxxxxxxxx> a écrit dans le message de
> news: 42861d94$1@xxxxxxxxxxxxxxxxxxxxxxxxx
>> Have you made a decision on what you are moving to?
>> I will do this eventually if support does not wake up soon.
>>
>> I find it strange that IONWORX will respond to other threads,
>> but none of the threads concerning their lack of support.
>>
>> I would think one would jump in and defend their own company, right?
>>
>> Regards,
>> Scott
>>
>> "Greg Perrott" <greg.perrott@xxxxxxxxxxxxxxxxx> wrote in message
>> news:428562ab@xxxxxxxxxxxxxxxxxxxxxxxxx
>>>I too have not being getting replies to from IonWorx. In fact I find the
>>>support service so bad that I have decided to drop their product and buy
>>>another from somewhere else.
>>>
>>>
>>>
>>> Scott Martin wrote:
>>>> Bruno,
>>>>
>>>> Many of us must be suffering from the same problem, I have not received
>>>> any
>>>> responses from email or online. I have even had other users of ICE
>>>> contact me (as they see I use ICE from comments in the NG's) and ask
>>>> if I have had any luck in contacting you.
>>>>
>>>> I have also seen comments in this and other NG's
>>>>
>>>> Perhaps the problem is on your end?
>>>>
>>>> When can we expect the next version of ICE that has command line _and_w
>>>> works? 2.15 and 2.16 do not work. Always say EXE has been modified.
>>>>
>>>> Regards,
>>>> Scott.
>>>>
>>>> "IONWORX Tech." <support@xxxxxxxxxxx> wrote in message
>>>> news:4282ed9a$1@xxxxxxxxxxxxxxxxxxxxxxxxx
>>>>
>>>>>Hello Paul,
>>>>>
>>>>>I haven't received your email, please could you resend us.
>>>>>
>>>>>Thank you.
>>>>>
>>>>>Best regards,
>>>>>Bruno Branciforti
>>>>>IONWORX Tech.
>>>>>support@xxxxxxxxxxx
>>>>>http://www.ionworx.com
>>>>>
>>>>>
>>>>>"Paul van der Eijk" <paul@xxxxxxxx> a écrit dans le message de news:
>>>>>7ei581hjumvg4r3som9g07chk60fdina7o@xxxxxxxxxx
>>>>>
>>>>>>I suddenly have a problem running SecureCode (it dies in a GPF).
>>>>>>Have been trying to contact ionworx for 10 days now without any
>>>>>>luck. I mailed from two different email addresses and I also tried
>>>>>>their IM address, but never found them on-line.
>>>>>>I want to release a new version of my software, but I'm stuck at the
>>>>>>moment.
>>>>>>
>>>>>>Bruno where are you????
>>>>>>
>>>>>>--Paul
>>>>>>
>>>>>
>>>>>
>>>>
>>
>
>


.

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