Re: Other remote control solutions?

Hi Tom,

I have tried several solution that you mentioned. Most depend on your
ability to open and forward ports on your PC (not your clients).

I used the RemoteOffice and designed my own UI for the customer (the UI
looks just like Remote Desktop, except they initiate help to me). I have a
static IP address in my office and the ability to forward the correct port
to my PC's IP address. Works great. And my customers are happy because
*they* connect to me and therefore control my remote access to them.

I have actually created two client applications "Remote Help" and "Remote
Presentation" -- all using RemoteOffice.

Remote Help - user requests help, connects to me, I run their computer while
they watch
Remote Presentation - user(s) connects to me for a "live presentation" for
demo-ing my software

RAdmin is pretty close to the same thing - I don't think you can use RAdmin
like I am with RemoteOffice however (where the customer connects to you and
you take over their computer) plus it would be an added cost for each
customer you have.

The version of RemoteOffice I have also has a "gateway" that would allow you
and your customer to connect to a "gateway" then you could take over their
PC... I have not used that part yet.

VNC was okay - I had some issues but that was long ago - it could have
gotten better since then.

Doug Olson



"Tom" <none@xxxxxxxx> wrote in message
news:438c66ae$1@xxxxxxxxxxxxxxxxxxxxxxxxx
> While we're waiting for it to come up again... what other remote control
> solutions have you all looked into? VNC with an activex component? Radmin?
> RemoteOffice?
>
> We do *a lot* of support of customers on Windows, using WebEx. But we'd
> sure like to bundle something into our application. In addition to the
> cost of WebEx, it's a bit of an overkill for the simple kind of remote
> control we need to support users. And, minor as it seems, walking users
> past IE's "To help protect your security, IE has restricted this file
> from showing active content that could access your computer..." - security
> hurdle.
>
> We'd like something a bit more seamless with our application.
>


.

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