Re: Other remote control solutions?

"Tom" <none@xxxxxxxx> wrote:

> We do *a lot* of support of customers on Windows, using WebEx. But we'd
> sure like to bundle something into our application. In addition to the
> cost of WebEx,

I have often thought about the concept of inbedding additional "support"
features into the products for supporting customers. However, I am not sure
I would ever like to know that someone has the ability to watch my computer
except through known means like WebEx.

We did switch from WebEx to GoToMeeting by Citrix and have saved a lot of
money. I am not sure if WebEx has lowered their fees, but GoToMeeting has
worked well for a fraction of what we were previously paying.


.

Relevant Pages

  • Re: Other remote control solutions?
    ... RemoteOffice? ... We do *a lot* of support of customers on Windows, ... In addition to the cost of WebEx, it's a bit of an overkill for the simple kind of remote control we need to support users. ...
    (borland.public.delphi.thirdpartytools.general)
  • Re: [fw-wiz] Webex and the like
    ... Around December 2001 archives for the old firewalls list should give my ... Our corporation has blocked access to GoToMyPC and Webex due to ... I'd only open access for the duration of a support event if I ... had a vendor who had to use the product. ...
    (Firewall-Wizards)
  • Re: This Webex uses the HP rooms software
    ... Or did the support guy only use "Webex" for a ... non-WebEx online meeting because he personally had been using WebEx ... Has "Kleenex" become a generic term for that kind of tissue? ...
    (alt.usage.english)
  • Re: Remote Desktop
    ... I know the products GOTOASSIST en WEBEX. ... > remote desktop apps charge, not by the number of customers or users you have ... > to support, but the number of support people that will be online at a time. ...
    (microsoft.public.backoffice.smallbiz2000)
  • RE: Taking control of ones machine
    ... I will say that the remote control feature ... minutes into testing WebEx with a friend, I asked him to only grant me ... Each WebEx session or meeting is session-based and privilege-oriented. ... and excellent for any type of remote client support. ...
    (Focus-Microsoft)