Re: Other remote control solutions?

Tom wrote:
While we're waiting for it to come up again... what other remote control solutions have you all looked into? VNC with an activex component? Radmin? RemoteOffice?

We do *a lot* of support of customers on Windows, using WebEx. But we'd sure like to bundle something into our application. In addition to the cost of WebEx, it's a bit of an overkill for the simple kind of remote control we need to support users. And, minor as it seems, walking users past IE's "To help protect your security, IE has restricted this file from showing active content that could access your computer..." - security hurdle.

We'd like something a bit more seamless with our application.


Take a look at UltraVNC (http://www.ultravnc.com/). Free and pretty good. Faster than normal VNC when using the video drivers. Supports encryption.

One cool thing is that you can setup an EXE to connect to your computer on a specific IP/port, then allows you to control the customer's computer. Rather nice if you have a static IP. The customer doesn't have to punch holes in the firewall or reroute ports. And they get to control when you're connected.

Jason Swager
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