Re: ANN: RealThinClient > New upgrade plans ...

Danijel Tkalcec wrote:

RTC SDK 2.0 is almost out and I've decided to update the initial
support and upgrade plans from a "year-based subscription" (all
updates within the year) to a "version-based subscription" (all
updates up to the next major version):


The only problem I see with this is the user that buys just a few
months before a new Major version is released. Their support/upgrade
plan is finished in a short time.

If you really want to do it this way, you should make it based on Major
version AND a time period. 1 year or next major upgrade, whichever is
longer.

This ensures that if multiple majors come within a 12 month period, the
user gets them, and if no major upgrade comes within a 12 month period,
the user gets the next one that does.

In the end, it's probably easier to manage a 12 month support plan and
a discounted upgrade system for existing users. This seems to be the
industry standard.

I.e. 12 months of tech support from date of purchase and a percentage
discounts on major upgrades. Existing users do not have to be under a
current support plan to get the discount, but discounts should only
apply for Major version x to x+1 upgrades. Not from version x to x+2.

--
Kevin Powick
.

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