Re: flowchart diagnostic tool??

DevExpress has a flowchart component.

"Dan Downs" <ddowns@xxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:45c0fe83$1@xxxxxxxxxxxxxxxxxxxxxxxxx
Perhaps a "Wizard" interface would be even easier to use by the support
staff.

the interface could/would be a wizard, I'd just need branching and
multiple choices at any level.

Example: What email problem is the customer having?

1. Can't Login
2. Can't Send
3. Can't receive
4. Slow response
etc...


Thinking about this more, what would really help is to pick let's say #2
and list several things to do to try and solve the problem, at the end of
each step ask if it worked, if not jump back up to the list of things to
try and move on to the next one. If everything fails, email the developers
with the flow they tried and some extra info gathered on a form screen,
email address, password, smtp server, etc.... This would give us a clear
picture as to what was tried and failed and some basic info on the
customer. As new issues crop up we could update the flowchart.

DD



.

Relevant Pages

  • Re: flowchart diagnostic tool??
    ... multiple choices at any level. ... What email problem is the customer having? ... A DBTreeview component could be exactly what you need. ...
    (borland.public.delphi.thirdpartytools.general)
  • Re: flowchart diagnostic tool??
    ... the interface could/would be a wizard, I'd just need branching and multiple ... What email problem is the customer having? ...
    (borland.public.delphi.thirdpartytools.general)