Re: flowchart diagnostic tool??

Perhaps a "Wizard" interface would be even easier to use by the support
staff.

the interface could/would be a wizard, I'd just need branching and multiple
choices at any level.

Example: What email problem is the customer having?

1. Can't Login
2. Can't Send
3. Can't receive
4. Slow response
etc...


Thinking about this more, what would really help is to pick let's say #2 and
list several things to do to try and solve the problem, at the end of each
step ask if it worked, if not jump back up to the list of things to try and
move on to the next one. If everything fails, email the developers with the
flow they tried and some extra info gathered on a form screen, email
address, password, smtp server, etc.... This would give us a clear picture
as to what was tried and failed and some basic info on the customer. As new
issues crop up we could update the flowchart.

DD


.

Relevant Pages

  • Re: flowchart diagnostic tool??
    ... DevExpress has a flowchart component. ... multiple choices at any level. ... What email problem is the customer having? ...
    (borland.public.delphi.thirdpartytools.general)
  • Re: Please help with a serious issue
    ... User 1 selects customer 1. ... The credit card table is filtered to that account ... What i basically need to know is how to allow multiple users to use the same ... Customer Shipping - Holds all possible shipping addresses for each client. ...
    (borland.public.delphi.database.ado)
  • Re: GIMUNZIP failure
    ... Many shops have multiple ... You can even order multiple java versions with ServerPac. ... the customer could be supporting multiple ...
    (bit.listserv.ibm-main)
  • Re: Outlook opens all attachments.
    ... > in fax viewer opens the pic from my temporary internet files. ... > we asked the customer to delete the temp folder and open one pic (the ... Maybe they are receiving in a TIF format that permits multiple images ... If one file format can permit multiple pages per file then I would ...
    (microsoft.public.outlook.general)
  • RE: How much do you disclose to customers?
    ... our IP's blocked by an IPS or by an unwitting admin. ... from multiple machines has its advantages, especially when given a class C or larger to split up the time. ... Logs are definitly important, one thing I wish automated scanners ... >> I have a question on customer disclosure. ...
    (Pen-Test)