Re: Remote Support through Firewalls and Proxy Servers

Update....
As it turns out, I had checked out logmein previously but lost the will to live after getting into the complexities of the various alternative products available. I then abandoned it completely when I checked the price of the option (LogMeIn Rescue) which seemed most appropriate to my needs. That was about £600 per annum! The cost covers an unlimited number of PCs and would be well worth considering for someone with a large but indeterminate number of PCs to control, where the other user was available at their PC. I am unlikely to control personally a very large number of PCs and will often need the option of unattended access.

There is no free option to meet my needs by the way. The free option that does exist does not support file transfers - which makes it no better than the equally free facility provided by XP Pro and Vista.

Your suggestion was very worthwhile, however, in providing another, more viable option. My re-look at LogMeIn this time, possibly because of a much clearer feature comparison chart now available, led me to realise that LogMeIn Reach was the product of choice for my needs and that is a much more realistic pricing level at the moment with a special offer for 5 PCs at about £100 per annum (normally £35 per pc p.a. which is pretty much what you can get a PCanywhere host licence for).

I have already undertaken a quick trial of LogMeIn and the speed of file transfer is way, way faster than PCanywhere. Unfortunately, in one test a file failed a cyclic redundancy check, and the whole transfer seized up completely. Repeating the same test from another PC, all files in the same database from the same source PC transferred without problem. I await a response from their support on that issue. Their trial, incidentally, is a bit limiting as there is a 2 hour usage limit within the 30 day overall time limit and that makes load testing of file transfers a non-starter when there are already failures involved. One serious failure needs a lot of successes to balance out.

I am a little concerned about everything going through the LogMeIn servers. And the flexibility associated with having access to the source code with RTC Portal is very attractive. So, I am going to keep my options open for a litte while yet - hoping that Danijel will provide something a little more attractive to me for testing than the current offer of a beta (presumably without source code).
Regards
Allan


"Allan Knox" <ccc**at*btinternet.com> wrote in message news:46bbded0$1@xxxxxxxxxxxxxxxxxxxxxxxxx
Thank you Donald,
I will check it out, not having heard of it before. But I have already tried and failed to make easy connections with other alternatives such as UltraVNC. I may not have tried hard enough, but simplicity of use has so far had the barrier set by PCanywhere.
Regards
Allan


"Donald Shimoda" <shimodadonald@xxxxxxxxxxx> wrote in message news:46bba623$1@xxxxxxxxxxxxxxxxxxxxxxxxx

"Allan Knox" <ccc**at*btinternet.com> wrote in message news:46bb6bdf$1@xxxxxxxxxxxxxxxxxxxxxxxxx

I had already rejected GoToMyPC for the very cost reasons you mention.

So you try logmein? Have a free option. I uise that behind firewalls and works excellent.


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Donald Shimoda
http://blogs.remobjects.com/blogs/donald/


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