Re: My confidence in Raize has dropped

Hi GC,

Yes, the newsgroups were down for way too long, and we apologize for
the inconvenience that this has caused. Unfortunately, there was not
much that we could do about it ourselves, which made the entire situation
even more frustrating for us. The root cause of the problem was that
the ISP that hosts our newsgroups experienced a server crash that
brought down our newsgroups and a host of other services (for other
companies) as well.

Unfortunately, the recovery process took a lot longer than the ISP
expected. In addition to aquiring new hardware and restoring all their
customers services, they ran into issues restoring the existing posts on
the Raize news server. Fortunately, they were able to restore the full
set of posts, which is a great resource for Raize Software customers--
it just took a really long time to do it.

However, I must also point out that during all of this, we have not
stopped providing support to our customers. Customers were still able
to send their questions to support@xxxxxxxxx and we promptly
responded.

Again, please accept our apologies regarding this matter. In the future,
please do not hesitate to contact us directly.

Ray
--
Ray Konopka
Raize Software
http://www.raize.com


How long has it been? 3-4 weeks? And Raize news servers are still down.
As much as I like their products and support I am really starting
looking around for replacements.

This is just a very bad business practice and a very, very bad PR. I
just can not imagine problems they may have to keep their customers
without support for that long. Or maybe they *are* having serious
problems of a different kind?

What do you think?

GC


.

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