Re: Freezing requirements in embedded product development

Hello ,

larwe wrote:
Vivekanandan M wrote:

every now and then when we are about to deliver, requirements keep
changing.I have informed my top management and they say when customers

Please note that customer does not change their requirements, they
are very clear in what they want. It is you who have not captured the
complete requirement!

While this is sometimes true, it's far from universally true. Remember
that engineering gets its feature requirements from Marketing. If

If the customer changes his requirements, please note that the scope
is changed. When scope is changed, everything gets changed and you can
suitably charge your customer for the additional work! There should be
a provision in your contract for doing this!

Marketing does not know all the end-user requirements and desires (and
they never can) then the actual requirements will continue to evolve
every time someone in Marketing talks to a potential customer. This
happens all the time in my company.

Yes, this is the traditional approach of a matrix organization! If
the organization is projectised, this problem can be avoided. You have
lots of problem in completing a project in a functional organization,
as the functional managers will have more power that the project
managers. All the organization is working towards addressing their
customers problem in the form of project and a project has a duration,
budget, scope! Who is going to manage all these, ensuring that the
quality is maintained? Its the Project Manager!! It is essential that a
person with technical background with other skills - Business,
Management, Finance should takeup this role! Then the Project Manager,
will know these were the problems faced by his boss when he was a team
member!! and he will ensure that the past mistakes done by his boss are
not repeated! Also, you can gothrough PMBOK (Project Management Book of
Knowledge) from PMI, which is written by more that lakhs of people.
PMBOK contains the reality of life! The best practices followed in
successful organizations! This problem is faced by many people across
the world, and some have solved it! Only thing is, we have to accept
the solution - this involves change in culture!! The way we do things!!

Best Regards,
Vivekanandan M

.

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