Re: If you are planning to relocate to India this is for you.......
- From: R Pradeep Chandran <see@xxxxxxxxx>
- Date: Mon, 09 Apr 2007 17:49:54 -0500
On 9 Apr 2007 03:10:18 -0700, "Ajai Jose" <ajai.jose@xxxxxxxxx> wrote:
On Apr 8, 2:15 am, "larwe" <zwsdot...@xxxxxxxxx> wrote:
they would become technical support workers running a callused fingerReally thats what is the idea you have of Call Centers ? you ought
down a flowchart to find out exactly which ineffective answer to give
to know better.
Electronics Engineers take this call center job just to support
themselves. Have some respect for the occupation.
Well, I am from India. I personally know people who have worked in
call centers. I have also dealt with call centers both in India and in
the US as a customer. In many call centers (India and US), the aim is
to close a call as early as possible. Most of such call centers
require their employees to stick to the flow chart. Deviating from the
flow chart too often could cost your job even if the customers are
As for engineers taking up call center jobs, at least in Bangalore,
the salary offered by the call centers seems to be the primary reason.
Also, while many of them have engineering degrees, I wouldn't call
them engineers. A significant portion of the engineering graduates who
take up call center jobs are not fit to be engineers. Not without
extensive training anyway.
Have a nice day,
All opinions are mine and do not represent the views or
policies of my employer.
R Pradeep Chandran rpc AT pobox DOT com
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