ALPS switches

I am building a test fixture for a new board I have designed and
wanted to give it a UI. Part of this is a joystick switch that I
thought might be useful. I picked a part from Mouser, the
RKJXS1004001, made by ALPS. I missed the fact that the data ***
does not contain a footprint or even enough dimensional data to
construct your own.

I have tried to contact ALPS, but they have ignored my emails. I
wrote Mouser and after a few days was sent a copy of a fax from ALPS
that is a check list of how not to mount their devices!

This is seriously lame. Has anyone used this part before? Has anyone
dealt with ALPS before? Are they one of those unresponsive companies
that only want the really large volume customers?

Rick
.