Re: ARM IDE

In message <gghhfr.12s.1@xxxxxxxxxxxxxxxxxxxxx>, Stefan Reuther <stefan.news@xxxxxxxx> writes
Chris H wrote:
Oliver Betz <obetz@xxxxxxxxxxxxx> writes
Stefan Reuther wrote:
[...support quality...]
One difference with plain OSS (i.e. not pre-packaged OSS with support
contract and price tag) here is that there is no marketing departement
trying to hide the developers from the users. A foo-devel or foo-support
mailing list accepts input from almost everyone.

Ack. But "no marketing departement hiding developers from the users"
is no quarantee that things will be corrected. Even developers can be
uninterested, overloaded etc.

This is true. As I have said before developers are often less interested
in talking to users and less tolerant than the support people

Developers are usually interested in solving interesting problems
instead of boring everyday stuff. Of course they don't want to be
bothered every day by students with installation problems who haven't
read the README file.

Quite

But, hey, I'm a developer, too,

As every caller says.

and I won't
contact support without in advance having tried hard to solve the problem.

As every caller says.

I agree. The difference is the commercial packages have more of an
incentive to give good support. It they give bad support they loose
their job of the company looses sales and they loose their job etc

That doesn't necessarily depend on the kind of software they sell, it
more depends on the size of the company. A small company that is happy
to have found a big one buying their stuff will be more cooperative than
a big one having sold to a smaller customer, and knowing that the
customer has no choice. Especially when there's an ocean between the
latter two.

This is not the case. You seem very paranoid.

--
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