Re: Java programs won't install on HP machine

From: Rex (rexdtripod_at_hotmail.com)
Date: 08/27/04 

Date: 27 Aug 2004 11:06:33 -0700

rexdtripod@hotmail.com (Rex) wrote in message news:<3ab97430.0408230839.1b86018c@posting.google.com>...
> "Mickey Segal" <ignored@example.com> wrote in message news:<41265c9e$0$21753$61fed72c@news.rcn.com>...
> > "Rex" <rexdtripod@hotmail.com> wrote in message
> > news:3ab97430.0408201044.216be1c3@posting.google.com...
> > > User can run that applet.
> > >
> > > Situation appears to be a legitemate issue though. These people are
> > > having the same problem...
> > >
> > > http://forum.java.sun.com/thread.jsp?forum=14&thread=543616
> > >
> > >
> > http://forum.java.sun.com/thread.jsp?forum=14&thread=534624&start=0&range=15#2673477
> >
> > A long-shot possibility: Did the user ever run Microsoft's JVM Removal Tool?
> > Some users had problems with Sun's Java after using the defective tool,
> > which got pulled in March when the bug became known and seemed to have been
> > junked soon afterwards when the Sun-Microsoft settlement was announced.
> >
> > Andrew Thompson followed this issue in detail - he'd have a sense whether
> > this could explain a problem afflicting a small minority of people
> > installing Sun's Java.
>
>
>
>
> The user is not a technical person and has indicated he does not know
> what that program is. My guess is that he wouldn't have run such a
> tool.
>
> My hunch is that he has an old set of Nvidia video drivers and that
> they conflict somehow. This hunch is based on the fact that the log
> information indicates that the install process craps out while
> attempting to "Set UI mode to". I think the process may be querying
> his system's video capabilities in an attempt to set the proper UI
> mode.
>
> I'm headed over there now to update his drivers and try again. I'll
> post results.

Old video drivers turned out to be the culprit. User had an HP
Pavillion (model # 8766C) with the original video drivers from 2000.
Tried to update to current drivers but the machine would lock on
reboot afterwards. Had to step back to some drivers one or two
versions back (I think 2003?). After doing so our java application
installed without a hitch.

Mystery solved.

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