Re: [OT] ISO 9000/9001 certification
From: Thomas Weidenfeller (nobody_at_ericsson.invalid)
Date: 02/10/05
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Date: Thu, 10 Feb 2005 09:21:38 +0100
Joona I Palaste wrote:
> Our company produces Java software specialised for customers. Recently
> our project manager has recommended that our company should be ISO
> 9000/9001 certified.
Good luck. Prepare to produce a lot of documents and to spend a heap of
cash. Oh, and first of all, you have to give up the common meaning of
the word "quality". ISO 9000 is not really about building better,
quality products. It is about being able to repeat the same again and again.
Basically you need to have your processes and procedures documented in a
traceable way, and you need to have a system in place for tracking and
documenting that you follow your processes and procedures as documented.
If you don't have established processes and procedures you of course
first have to establish them.
Common estimates are that it takes a company a year or so to get the
necessary documentation and quality assurance system in place. Then all
this needs to be audited by an external, accredited auditor. For hard
cash, of course.
> No one in our company yet knows what this actually
> entails.
May I then direct you to a book shop like amazon? There are a couple of
good books about ISO 9000, and the cost of the books will be neglectable
compared to the total cost of getting certified.
> Another way would be to have the company audited by an external body.
You have to have it audited externally. This is how you get the
certification. But before getting audited, you need to have an IOS 9000
compliant quality system in place, otherwise you will of course fail the
audit.
/Thomas
-- The comp.lang.java.gui FAQ: ftp://ftp.cs.uu.nl/pub/NEWS.ANSWERS/computer-lang/java/gui/faq
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