Re: form submits multiple times in IE only at customer site

On Wed, 15 Mar 2006 20:45:41 GMT, "RobR" <nospam@xxxxxxxxxx> wrote:

We have a customer using our application that has a problem.
Within our app, we have a two different forms (one generates
an email, the other a fax via a webservice). When they click the
submit button, IE6 is generating the event 6 times!!! So they
end up sending 6 faxes or 6 emails. We simply cannot reproduce
this. We can't find anything wrong in our code that might cause
this, I can't find anything in MS Technet about IE bugs that
might cause this (and in any case we cant repro it in IE).
It's not the customer clicking something 6 times.

The code that submits the form is very simple:

<script>
function submitEmail() {
if(confirm("Are you sure you want to send this email?")) {
document.getElementById('emailForm').submit();
window.close();
}
}

We're stumped. Has anyone encountered anything like this? I have them
installing Firefox on a test machine to see if it's IE specific but
regardless
we need to resolve this for IE since that's the platform the company is
standardized on.

If you cannot reproduce, how can you be sure the form is being
submitted 6 times? Sounds more like a mail server issue. Also, since
you've apparently tried to reproduce in IE and were unable, that
eliminates IE as the culprit.
.