Re: OT: (free) incident managment system opinions?


David Golden <david.golden@xxxxxxxxxxxxx> writes:

jmckitrick wrote:


David Golden wrote:
Anyway, what sort of incidents? If you mean computer security
incidents, there's Request Tracker for Incident Response:
http://www.bestpractical.com/rtir/
It's open source but you can pay for support and customisation.

The official term is 'incident' but what it really means is bugs
and/or feature requests.

Some sort of corpie-speak? Sigh. Weird, though. Usually people try to
downplay bugs, calling them "issues" or "variances". To me, "incident"
has far worse connotations than "bug"... bugs might lead to
incidents... Maybe that's deliberate, people were going "oh, it's only
a bug". But now it's "incident". Oh no...

Someone once argued that calling something a "bug" downplays it, and
that people should call such things "errors".

I guess the original so-called "bug" was an actual bug and not an
error. Or perhaps it was an error in the hardware design, not making
it proof against flying insects. But that was probably the result of
an error in the spec.

So in this case an error in the spec led to a bug in the hardware
which led to an incident. :-)

--
Fred Gilham gilham@xxxxxxxxxxx
Thou shalt not convince stupid people to try cordless bungee jumping....
Thou shalt not substitute Semtex when all the Playdough's gone....
Thou shalt not bob for hand grenades....
.

Relevant Pages

  • Re: smartlink alsa modem problem in 2.6.11
    ... further discussion should go to this bug ... Feb 24 23:19:52 incident chat: CONNECT ... I have snd-intel8x0m modular while snd-intel8x0 is in-kernel. ... send the line "unsubscribe linux-kernel" in ...
    (Linux-Kernel)
  • Microsoft Security Yet AGAIN
    ... As tools began circulating online that made it much easier to craft ... code to exploit the bug many security experts feared that a major ... incident was imminent. ...
    (uk.comp.misc)
  • Re: Microsoft Bug reporting system
    ... Every bug we have found and reported as ... an incident has been fixed in a following QFE or version. ... temporarily pay money to report a bug but there is a lot "bugs" that ... the system designer still must to the hard work of wringing out issues ...
    (microsoft.public.windowsce.platbuilder)
  • Re: SQL2KSP4 sp_addalias and db_accessadmin
    ... What happens if I have a bug? ... You can inform Microsoft of errors in Microsoft products and errors ... the number of no-charge support incidents you are entitled to and will not ... be charged if you have raised a paid-for incident. ...
    (microsoft.public.sqlserver.security)
  • Re: OT: (free) incident managment system opinions?
    ... there's Request Tracker for Incident Response: ... It's open source but you can pay for support and customisation. ... The official term is 'incident' but what it really means is bugs ...
    (comp.lang.lisp)