Frustrated trying to get help from your site

I am a programmer who is fairly new to PHP, and I had a problem trying
to make changes to existing code. I tried to look up any existing
documentation on your site, and after an extensive search, I finally
found someone who has the same problem. The only problem is that he
said something about applying a snapshot that fixed his problem. I
think I finally found the place on your site where these "snapshots" are
kept, but I am unable to download the .ZIP file because of security here
at our facility. The thing is, I'm not even sure whether I'm on the
right page, or whether this will actually fix my problem, or what I'm
supposed to do with this "snapshot" once I get it. You have no
documentation (that I can find) about what a "snapshot" is, or how to
download it, or what to do with it. I think I'm going to have to submit
a bug report, because I don't know what else to do on your site (even
though I've run across several warnings NOT to submit a bug report if a
problem has already been reported). Your site is incredibly frustrating
and difficult to navigate.



Tim Howard

Calhoun ISD Dept. of Technology

(269) 789-2465



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