can't find package __teapot__ ???

Hello out there,
I sent a Tcl script to a client together with instructions how to
install Tcl and how to launch the script.
The client now reports that he receives the error message
can't find package __teapot__

I have never seen this message before (of course all my machines are
Tcl aware) so my question is: In what context does this message appear
or what could have gone wrong at the client's site to produce this
message?

Any help will be greatly appreciated - client is very unhappy and on
the border of getting angry.
Best regards
Helmut Giese
.

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